LocalXpose - Many US-based tunnels disrupted by DDoS protection – Incident details

All systems operational

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Many US-based tunnels disrupted by DDoS protection

ResolvedMajor outage23 hours 26 minutes

Affected

loclx.io

Major outage from 4:34 PM to 5:34 PM, Operational from 5:34 PM to 8:34 AM, Partial outage from 8:34 AM to 11:33 AM, Operational from 11:33 AM to 4:00 PM

us.loclx.io

Major outage from 4:34 PM to 5:34 PM, Operational from 5:34 PM to 8:34 AM, Partial outage from 8:34 AM to 11:33 AM, Operational from 11:33 AM to 4:00 PM

  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    We have implemented a fix and are currently monitoring the affected system.

  • InvestigatingUTC

    We have been alerted by our own monitoring, and are requesting information from our hosting provider regarding the behavior of their automated DDoS protection.

  • MonitoringUTC

    All gateway servers are healthy, and service has been restored for affected users. We are monitoring and will continue engaging with our cloud provider to identify root causes and next steps.

  • IdentifiedUTC

    Our monitoring systems and operations engineers have identified the scope of impact and are working on a fix

  • InvestigatingUTC
    We are currently investigating this incident.